Wharton on Making Decisions
Author:Stephen J. Hoch and Howard C.Kunreuther
Publisher:John Wiley & Sons

In Chapters 16 and 17, Levine describes the importance of active listening as an unconditional mechanism for creating a vision of what resolution will begin to look like. This can only be accomplished after we have totally understood everyone’s concerns. Levine lists nine questions that can help clarify that vision. Discuss how you would go about inserting these questions into a conflict resolution discussion and which ones would be most important from your perspective and why?